Your numbers are worth protecting
Your phone numbers are printed on signs, saved in customer phones, and listed across the internet. Moving them to a new service is called porting. It is a routine process in many cases, but it goes more smoothly with some preparation.
What to gather
A full list of the numbers you want to keep
A recent bill from your current provider
The account number and any account PIN
The name and address exactly as they appear on the account
The person authorized to approve changes
Details that do not match the current account are a common cause of delays. Check them before you start.
What to avoid
Do not cancel your current service before the move is complete.
Do not assume every number can move, or that all of them will move on the same day. Ask.
Do not schedule the switch during your busiest period.
On the day
Have someone ready to test incoming and outgoing calls, voicemail, and any call routing. Test from an outside phone, because that is how your customers will reach you.
Keep your old bill and account details until you are confident everything is working.
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